FAQ
Frequently Asked Questions
Find answers to common questions about shopping with High End Frau, from product care to shipping and returns.
What is High End Frau's return policy?
At High End Frau, we accept returns and exchanges within 30 days of receiving your order. The product must be unused, in its original packaging, and in resaleable condition. Please contact us at support@highendfrau.com for return instructions.
How can I track my order?
Once your order has shipped, you'll receive a tracking number via email. You can track your shipment directly through the courier’s website.
Do you offer international shipping?
Yes, we ship worldwide! International shipping fees and delivery times will vary depending on your location. You can check the rates at checkout.
How do I care for my bags?
To keep your High End Frau bags in top condition, we recommend storing them in a cool, dry place away from direct sunlight. Clean them with a soft, damp cloth and avoid harsh chemicals to preserve the leather and fabric.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Your payment is securely processed through our payment gateway.
How can I contact customer support?
You can contact our customer support team by emailing us at support@highendfrau.com. Our team is available from Monday to Friday, 9 AM - 6 PM CET.
Can I cancel or modify my order?
Once an order is placed, it is processed quickly. We can only cancel or modify orders before they are shipped. Please contact us immediately at support@highendfrau.com if you need assistance.